Refund and Cancellation Policy

1. Agency Role & General Provisions

Bani Travels acts solely as an intermediary agent between the traveler ("Customer") and third-party Travel Service Providers, including but not limited to airlines, hotel operators, ground transport entities, and insurance underwriters ("Suppliers"). All bookings, reservations, and travel documents issued are subject to the individual tariffs, terms, and conditions established by the respective Suppliers. Bani Travels shall not be held strictly liable for supplier insolvency, operational schedule alterations, or unilateral supplier cancellations.

2. Flight Cancellations, Modifications & Fare Rules

All airfare bookings are bound by the statutory Fare Rules and Conditions set forth by the validating carrier at the time of ticketing:

• Refundable Fare Categories: Requests for cancellation of refundable tickets are subject to carrier-imposed penalty fees, administrative clawbacks, and a non-refundable agency processing fee of Bani Travels.
• Non-Refundable Fare Categories: Fares designated as non-refundable by the airline are entirely non-recoverable upon cancellation. Where permitted under carrier tariffs, unutilized statutory government taxes or future flight credits may be remitted, subject to carrier discretion and applicable service surcharges.
• Ticket Reissuance & Name Changes: Rebooking, date changes, or route modifications are subject to airline reissue fees, fare differential amounts, and agency administrative service charges. Passenger name changes are strictly restricted under international aviation regulations and are generally deemed equivalent to a full cancellation.

3. Hotel, Accommodation & Package Bookings

Cancellation and refund eligibility for hotel accommodations, tour packages, and ancillary services are determined by the individual property or tour operator’s cancellation schedule communicated during booking checkout:

• Guaranteed vs. Non-Refundable Rates: Promotional, early-bird, or apex rates are strictly non-refundable and non-transferable once payment is authorized.
• No-Show Policies: Failure to check in at the designated accommodation or board scheduled transit on the specified commencement date without prior written notice will result in immediate forfeiture of the total booking value ("No-Show").

4. Visa Consultancy, Government Fees & Administrative Services

Bani Travels provides administrative and advisory services for visa application filing. All government application fees, consular tariffs, biometric verification costs, and agency service charges are strictly non-refundable once processing, document verification, or submission has commenced—irrespective of whether the visa application is approved, delayed, or denied by foreign diplomatic missions.

5. Refund Disbursement Timelines & Currency Regulations

Refunds are initiated only upon formal approval and receipt of returned funds from the respective Supplier:

• Processing Horizon: Approved refund credits typically require between 14 to 30 business days to reflect in the Customer's original payment account, subject to international banking clearance cycles and carrier settlement frameworks.
• Method of Remittance: Refunds shall strictly be remitted back via the original payment channel utilized during initial transaction processing. Under no circumstances will cash or third-party refund transfers be issued.

6. Force Majeure & Unforeseen Circumstances

Bani Travels shall not be deemed in breach of its obligations or liable for financial indemnification in the event of travel disruption, delays, or cancellations arising from Force Majeure events—including acts of God, natural disasters, epidemics, pandemics, government entry restrictions, civil unrest, or airline operational strikes.

7. Procedure for Initiating Cancellation Claims

To formally request a cancellation, reissuance, or refund claim, the Customer must submit a formal written application containing their Booking Reference Number (PNR) and valid government identification to bookings@banitravels.com. Verbal or informal cancellation requests shall not be recognized as valid notice.